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oversea@lanmage.com
Customer Service
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Considerate Customer Service
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Professional Service Team
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Mature Service Network
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Quick Accessory Provision
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Scientific Management Methods
Lanmage by Your Side

We value every customer, providing not only high-quality medical equipment but also attentive, professional, and swift services to achieve quality management throughout the entire lifecycle of the equipment, fulfilling Lanmage's commitment to quality.A single message initiates a series of controllable and efficient service processes.

With strict indicators such as service timeliness and 10 other criteria, we oversee every service request. Our customer service team regularly provides feedback to R&D, forming a development mechanism driven and oriented by user needs.


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System Failure
01
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Customer Reaching Out for Assistance
02
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Remote Diagnostics by Engineers
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Confirm On-site Repair Needs
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On-site Service
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System Back to Normal Operation
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Customer Satisfaction Survey
07
Service Philosophy
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Over 100 certified engineers
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24/7 Online After-Sales Response
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Quality tracking and feedback loop
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Proactive service for value enhancement
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Three-tier service structure: HQ, offices, and channels
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After-sales satisfaction ≥95%
Quality Service